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Etisalat announced today that it has waived off roaming charges on calls made to its 24x7 Travelers’ Help Line for mobile post-paid customers travelling abroad.

In a statement, Etisalat said its roaming customers can reach Customer Care Centre by dialling *145*8002300#, and they then receive an immediate call back from Etisalat, connecting them with the customer care agent.

However, the calls will be free only for post-paid subscribers.

The telco’s pre-paid (Wasel) will be charged reduced charges for such calls – they will be charged standard incoming roaming call rates, Etisalat said.

Etisalat also noted that subscribers who reach the Etisalat customer care centre through existing numbers +9718002300 or +971400444101 will continue to be charged standard roaming calls to UAE.

“We are extremely pleased to give our post-paid valued customers access to the customer care centre from outside the country free of charge, and assist them at any time, regardless where they are around the world,” said Khaled ElKhouly, Chief Marketing Officer at Etisalat.
“Mobile connectivity is an integral part of overseas travel and we want to ensure a hassle-free travel as our customers go abroad for business or pleasure.

Earlier, we launched a unique round-the-clock ‘Live Chat’ feature on our new Etisalat UAE app that gives customers an economical way to contact our customer care agents while roaming,” he said.

“The move to waive off and discount outbound calling charges to our Customer Care Centre for post-paid and prepaid accounts is an extension of our commitment to provide seamless travel experience and connectivity, which is also very easy on our customers’ pockets”, ElKhouly added.